Case Study: Water Filtration Improves Flavor at Smithfield’s Chicken ‘N Bar-B-Q

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Client

Smithfield’s Chicken ‘N Bar-B-Q

Services

Installation of Kinetico non-electric water filtration and softener systems

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Addressing Hard Water, Chlorine and Equipment Efficiency in Restaurant Operations

Smithfield’s Chicken ‘N Bar-B-Q is an iconic North Carolina chain with over 40 locations, serving up southern favorites like fried chicken, pulled pork, hushpuppies and some of the best sweet tea since 1964.

As a restaurant focused on fresh, flavorful food and beverages, water quality plays a crucial role in everything from cooking to customer satisfaction.

The Challenge

Poor Water Quality Impacts Flavor & Equipment Efficiency

Like many restaurants in NC, Smithfield’s deals with municipal water that often contains contaminants such as chlorine, chloramines, sediment and hardness minerals.

These can lead to early equipment issues and expensive repairs for ice machines, dishwashers, water heaters and other water-using appliances. Hard water was leading to unsightly spots on glassware and flatware, while chlorine and other impurities caused off-tastes in drinks, food and Smithfield’s specialty sweet tea.

All of these water quality issues can also impact the signature barbecue and chicken flavors that keep customers coming back.

Our Solution

Innovative, Non-Electric Water Filtration and Softeners

Smithfield’s turned to Kinetico Advanced Water Systems, a local provider of custom commercial water solutions through the Carolinas and U.S.

Tailored for high-volume restaurant needs, Kinetico’s patented non-electric, demand-operated systems efficiently remove impurities without wasting water or energy. To mitigate the chlorine, chloramine, sediment and hardness minerals, we recommended and installed water filtration and softener systems in Smithfield’s locations across NC.

The result? Better, crisper flavors for food and beverages, including Smithfield’s famous sweet tea.

Results & Benefits

Enhancing Flavor & Efficiency for Lower Long-Term Costs

From Charlotte to the coast, Kinetico helps Smithfield’s run more efficiently. This commitment to quality water not only improves food and beverage taste but also reinforces Smithfield’s reputation for authentic Southern hospitality.

Cleaner Water = Happier Customers

  • Spot-Free Shine and Hygiene: Softened water prevents staining on dishes and utensils, reducing cleaning time and supply costs while ensuring sanitary surfaces.
  • Equipment Longevity: Protects boilers and water heaters, coffee makers, steamers, ice makers and soda fountains from scale buildup, extending lifespan and minimizing downtime.
  • Superior Taste: High-purity water that is filtered and softened enhances the flavor of teas, sodas and even fried items delivering a consistent, fresh experience that elevates customer reviews.
  • Cost Savings: Lower maintenance and operational expenses, plus eco-friendly operation help keep prices affordable for families.

Better Water for Better Food Service With Kinetico

Restaurants, coffee shops, breweries and businesses across the food and beverage space face unique water challenges. At Kinetico, we understand how cleaner water can greatly improve your business through reduced machine wear, cost savings and better customer experience.

Contact us today to schedule your free water analysis and learn more about our commercial water treatment services, backed by an industry-leading warranty and over 30 years of experience.

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