Customer Reviews and Testimonials
I have been dealing with the Newport, NC office for eleven years. From purchasing the salt, testing my water, servicing the equipment, and answering my questions. Everyone there has been helpful and knowledgeable. They have always been prompt, courteous and clean. I am very pleased with the services and products I have received. My equipment includes the water softener, the canister to remove sulfur smell from my well water, and a reverse osmosis drinking water system.
Hello, I just want to thank the team in Hampstead for the excellent customer service. Office staff and Mr. Antonio are great! And about the system itself… love, love, love my Kinetico water system! I live in a swamp literally, and this system creates drinkable water from the swamp water it starts with. This is the 2nd home I have lived in, in the Coastal Carolina area, with Kinetico water systems. And if I’d move again, I would purchase another! Please feel free to use my testimonial for the system, the Hampstead office staff and the wonderful service provided by Mr. Antonio!
We love our new Kinetico system! About 2 years ago we opted for a Whirlpool instead because it was cheaper, but there’s a reason! Not even 1 year into having it, we started having problems. We let it limp along for the last 8 months and finally called Alex at our local Kinetico and told him we were ready! We’ve had it for about a month now and we love it. There is such a huge difference in our water and you can see it on your skin and hair, the dishes, and all the surfaces that water touches. I wish we would have just gone with the Kinetico to begin with 2 years ago!
The Advanced Water System specialists were very knowledgeable and did a very good job of analyzing and explaining every aspect of our water needs. The installation was clean and neat, and the system has worked exactly as designed and sold.
Smooth install. Appreciate that the system works on water pressure and not electricity. Also that they were able to put the RO tank and filters in the garage with the other tanks. Highly recommend.
This is one of the most qualified, professional, and customer-oriented organizations in the water treatment business. Their products are superb and their commitment to their client’s satisfaction is a quality rarely seen today. I highly recommend Advanced Water Systems, Inc.
In order to decide on a water treatment system, you need to be shown exactly the condition of your current water supply. Advanced Water Systems, Inc. spent over two hours running just about every test on our current water. It showed how it wasn’t as healthy as you might expect, especially from a city water system. You won’t go wrong contracting with this company and protect your family as well.
Our Kinetico 2030 water softener is working great and has made a difference with our water. No more rusty stains and our whites are coming out of the washing machine white! The staff at the Hampstead office was very professional and great to work with. The installation went flawlessly and the installer spent time answering any questions that I had. Great product.
Great people to work with. I am more than pleased with the system they provided and the installation looks incredible. I recommend this system to anyone who has water problems, these guys can fix you up.
Kinetico is the way to go. Dan was quick to get an estimate to us, and schedule installation of our new water softener and reverse osmosis system. The service was great and they answered all of my questions. It’s been so good having soft water and tasty drinking water free of chemicals. I highly recommend Kinetico.
Just over 4 years ago Alex talked my wife and I into installing a Reverse Osmosis water purification system. Randomly enough, tonight I decided to test our water quality in our house compared to regular tap water using a TDS meter (lower the number the better) . My daughter added a third sample from a store bought bottle of water. The tap water was 229 ppm. We were shocked to see the bottled water was only 29 ppm. Now our hose water from our 4 year old system with just over 1 year old filters…14 ppm. Two times cleaner than bottled water! Skeptical, we ran all three again getting the same results. So worth the investment. Imagine if we had new filters. Thanks Alex!
I was tired of watching the news and worrying about the water. I called Advanced Water Systems, their service and professionalism was superb. I would recommend them to anyone.
I purchased a house that had a Kinetico softener. It is wonderful since water at the beach is so hard. The Kinetico technicians come monthly to fill with salt, change the filter and maintain the system. I am very happy with the service. Thanks Kinetico!
Several months ago we had our Kinetico reverse osmosis under sink water filtration system installed. From the initial call straight on through to the follow up we experienced professional, courteous, knowledgeable, and friendly interactions with staff. We are very pleased with our water system and feel a great sense of relief to know that our drinking water is safe.
We hired “Alex Hepler” with Kinetico to install our water filtration system in our newly constructed home. From day one, “Alex” was professional, personable and dependable. He has been prompt in replying to text messages and phone calls and has gone above and beyond with exceptional customer service. We have been very pleased with our system and highly recommend “Alex”.
We have been extremely pleased with our full Kinetico water system!!! For twenty years prior, we had another leading system but decided to try Kinetico with our new home after hearing people rave about their Kinetico system. We had small issues over that twenty years that led us to consider this change. Kinetico is, hands down, the better system! Our water is just the right softness; using water during regeneration time doesn’t interfere in the cycling; and using the reverse osmosis water for cooking and drinking ensures we are using the purest water possible and the proof is visibly seen…. to name but a few! We were given a fantastic demonstration and all has proven accurate!! We couldn’t be more pleased!
This is what I call fantastic customer service.
We LOVE this water softening system. No more rusty stains in the tub or toilets, no more brown, or slimy sediment in the cat’s water dish. I am confident that we made the right decision in purchasing this water softening system. I also know that if we have any problems or concerns, the Kinetico folks are just a phone call away (real people–not answering machines!). We have already been contacted twice to see how things are going. This is what I call fantastic customer service.
Installation exactly as expected. Cost exactly as estimated.
Great service! Hunter provided an initial estimate and came back a few days later to install. He was punctual and described exactly what he was doing including what to expect with the filters over the years. Installation exactly as expected. Cost exactly as estimated. Great job!
The best water we’ve EVER had!!!
We decided to purchase a new Kinetico water softener and reverse osmosis drinking water system and I couldn’t be happier. After purging our lines and hot water heater of the previous water, we had great water! The best water we’ve EVER had!!! Many thanks to Pam for understanding our needs, not being pushy with sales pitches and allowing us time to make a good conscious decision.